Experts in Customer Remediation & Compliance Reviews in Australia- ResolveEvolve

About Resolve Evolve

Resolve Evolve are subject matter experts in customer remediation & compliance reviews in Australia within the financial services industry. Together with our technology partner, NQRY, we have developed RemedioUX, an innovative case management and workflow management software application designed to easily configure and support any customer remediation or compliance audit program.

For over a decade we have led financial services remediation programs in the UK and Australia for some of the industry’s largest financial institutions as well as having helped small businesses by providing remediation as a service (RaaS). In partnership with Oceanic Consulting Group (OCG) we are leading experts in financial services remediation in Australia.

Let our insights assist your organisation efficiently remediate past legacy issues so that you can get on with running your business.

Why Choose Us?

Our purpose and mission is to provide holistic and cost effective solutions for our clients which deliver real value and result in long-term client relationships.

Our Experience

Founded in 2019, our consulting services are built on over a decade of financial services industry remediation experience in the UK and Australia, using an in-house designed and built workflow solution to adequately support remediation operations and compliance reviews. With a customer centric approach we are a cost-effective, rapidly deployed, high quality long-term solution.

Our Approach

We undertake an initial consultation to identify gaps and opportunities, and provide a comprehensive report that includes a project plan, timelines, milestones, and deployment and operating cost analysis. We also offer high quality workflow management software at a great price point that will help you get there quickly and smoothly. That’s how we ensure your success.

Meet Resolve Evolve Founder & CEO

Peter Bertacco

Peter Bertacco has been an expert in the financial services remediation arena since 2013 with a decade of experience in the UK and Australia. He has acquired significant experience in delivering strategic change and how to conduct small and large-scale customer remediation programs while working in the UK with the RBS/NatWest Group as Finance Director and part of the operational delivery senior leadership team and more recently involved in AFSL Fee For No Service and AFSL Quality of Advice remediation reviews in Australia, the major client being Commonwealth Bank of Australia (CBA).

Relocating from the UK to his hometown, Melbourne, in 2019, he commenced consulting within financial services remediation. Peter realised the opportunity for an industry wide need for a purpose built, easily deployable, scalable workflow solution which manages ongoing compliance assessment and remediation reviews at a compelling price point and a solution that is flexible and adaptable to in-flight changes to methodology and operational processes.

Under Resolve Evolve Technology the company has partnered with two innovative software providers, NQRY and Castlepoint Systems, to provide a software solution that delivers real value for clients.

"One of our core strengths comes from our deep financial services experience and having worked closely with senior stakeholders. We deliver a strategy and operational plan to optimise the execution of each remediation program based on years of subject matter expertise. We know and have lived all of the challenges and pitfalls associated with running forensic, legacy remediation reviews including using appropriate technology solutions to support efficient operational execution. Access to and understanding of the data about program production performance is presented in a meaningful and clear way so that senior stakeholders can manage successfully and drive business sustainably."

Peter Bertacco - CEO Resolve Evolve

Experts in Customer Remediation & Compliance Reviews in Australia